Frequently asked questions
Quick answers about our services, booking and policies.
Getting started
How do I book a service?
Choose a plan, create your account and complete payment. Then, from your account, pick a service, a date and a time. It takes a few minutes.
Which cities do you serve?
New York, Los Angeles, Chicago, Houston and Miami in the United States, and Santiago in Chile. We are expanding, so check back if your city isn't listed yet.
Do I need to be home during the visit?
No. Many members leave access instructions (door code, key box, concierge) in the booking notes. All our team members are background-checked and insured.
Services and pricing
What does a standard cleaning include?
Dusting, vacuuming, mopping, cleaning and disinfecting bathrooms, kitchen surfaces and appliance exteriors, making beds, emptying bins and general tidying.
How much does it cost?
Essential is $99 a month, Pro $179 and Family $299, with 20% off your first month. Each plan includes a set number of visits per month. See the Pricing page for details.
Do you bring cleaning products?
Yes, we bring the products and equipment. If you prefer specific products, for allergies for example, add it to your booking notes.
Booking and scheduling
How far ahead do I need to book?
At least 24 hours before the visit. Visits can be booked between 8 am and 6 pm, local time.
Can I cancel a visit?
Yes, from your account, up to 24 hours before the visit. For later changes, contact us.
Can I ask for the same team member?
Yes. Mention the name in your booking notes and we'll do our best to assign them. Occasionally another team member may need to step in.
Trust and safety
Are your team members background-checked?
Yes. Every team member goes through a background check, reference checks and an interview, and is insured.
What if something is damaged?
Report it within 24 hours of the visit through the contact page or WhatsApp. We'll review it with you and arrange a repair or replacement.
What is your satisfaction guarantee?
If something isn't right, tell us within 24 hours and we'll come back to redo the areas concerned at no extra cost.