Terms of service

1. Our service

Sparkllex is a monthly membership that coordinates home services: cleaning (residential and commercial), laundry, ironing and small repairs. We plan the visits, assign trained team members and follow up on any issue you report.

2. Plans and fair use

Each plan includes a set number of services per month, which resets on the first day of each month. Unused services do not roll over.

Each visit has a size limit: Essential and Pro cover up to 1,200 sq ft (111 m²) or one bedroom and one bathroom per cleaning; Family covers up to 2,000 sq ft (186 m²). Laundry and ironing are counted by weight. Homes or volumes above these limits may need a plan change or an extra charge, which we always confirm with you first.

3. Payment

Memberships are billed monthly in US dollars through Stripe, starting on the day you subscribe. The launch offer gives 20% off the first month only.

You can cancel at any time from your account. Cancellation stops the next renewal; the current month is not refunded, in whole or in part.

4. Bookings and cancellations

Visits are booked from your account at least 24 hours in advance, between 8 am and 6 pm local time. You can cancel a visit from your account up to 24 hours before it starts. Later cancellations or missed visits may incur a fee.

5. Your responsibilities

If these conditions are not met, we may suspend the service.

• Give accurate information, including your address and how to access your home.
• Make sure we can get in at the booked time.
• Put away valuables and tell us about fragile or high-value items.
• Treat our team members with respect.

6. Our responsibility

We are responsible for coordinating the services you book, assigning available team members and handling the incidents you report. We are not responsible for damage that existed before the visit, fragile items you did not tell us about, consequences of inaccurate information, or events outside our control.

7. Incidents and claims

Report any problem within 24 hours of the visit through the contact page or WhatsApp. We review every case and agree a solution with you: a return visit, a repair or a replacement.

8. Limitation of liability

To the extent permitted by law, our liability for any claim is limited to the price of the service concerned. We are not liable for indirect losses or loss of profit.

9. Suspension and termination

We may suspend or close an account in case of fraud, abuse of the service or serious breach of these terms.

10. Personal data

How we handle your personal data is described in our privacy policy.

11. Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts. We will first try to settle any dispute amicably or through mediation; otherwise the competent courts of Massachusetts will decide.